Vial Behavior · Effective September 25, 2026
Damaged, incorrect or defective orders
If your order arrives damaged, contains an incorrect item, or has a defect, please contact us within 7 days of delivery. We offer a refund or replacement for confirmed damaged, incorrect or defective items.
How to request help
Email megan@vialb.com with your order number, the affected item and a description of the issue. Please include photos of the item and packaging when available, and keep the packaging while we review your request.
Please contact us before mailing any item back. We will confirm whether a physical return is needed and provide the applicable return instructions before you send anything.
Refunds and replacements
We will email you the outcome of your request and confirm the refund or replacement arrangements. Approved refunds are issued to the original payment method. The time for a refund to appear depends on your bank or payment provider. Replacement availability will be confirmed with you.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
Vial Behavior
megan@vialb.com